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Communication + Alerting

Twilio SMS + Ignite Lean

Available now

SMS reaches operators on the floor when nothing else does. Wire it for critical alerts.

REST API Webhooks

How the Connection Works

Twilio SMS
REST APIWebhooks
Ignite Lean
Into Ignite Lean
  • Inbound SMS replies
Back to Twilio SMS
  • SMS alerts + escalations

How It Works

  1. 1Ignite Lean sends SMS via Twilio REST.
  2. 2Replies route into the inbox.
  3. 3Escalations follow on-call rotation rules.

Recommended Workflows

How Twilio SMS works best with Ignite Lean. These are recommended patterns: Ignite Lean fires the trigger, and how Twilio SMS routes it (which work group, which device, which rule) is configured to your IT setup.

Downtime hits the channel in real time
Trigger A station goes down
  1. 1Ignite Lean fires the downtime event.
  2. 2The connector posts an adaptive card / message to the right Twilio SMS channel.
  3. 3Maintenance, supervisor, and ops all see it at the same time.
No more chasing radios. Whole team sees it instantly.
Approval routes to a chat tap
Trigger A change request or build approval is created
  1. 1Ignite Lean posts an approval card to Twilio SMS.
  2. 2The approver taps accept / reject right in the message.
  3. 3The decision posts back into Ignite Lean for audit.
Approvals close in minutes, not days.

Connect Twilio SMS today

This works now through our REST API, outbound webhooks, and Excel/CSV. Start with the API reference, or talk to us about a guided setup.

API ReferenceTalk to Us