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Field Service + APM

Salesforce Field Service + Ignite Lean

Available now

Salesforce Field Service is the FSM arm of the Salesforce platform. Stream field events to builds.

REST API Webhooks

How the Connection Works

Salesforce Field Service
REST APIWebhooks
Ignite Lean
Into Ignite Lean
  • Work orders + service events
Back to Salesforce Field Service
  • Build context

How It Works

  1. 1Field Service publishes events via REST.
  2. 2Ignite Lean attaches them to builds.
  3. 3Build context flows back to technicians.

Recommended Workflows

How Salesforce Field Service works best with Ignite Lean. These are recommended patterns: Ignite Lean fires the trigger, and how Salesforce Field Service routes it (which work group, which device, which rule) is configured to your IT setup.

Predictive failure becomes a work order
Trigger Salesforce Field Service flags a predicted failure on an asset
  1. 1Salesforce Field Service fires the alert with remaining-useful-life and asset id.
  2. 2Ignite Lean auto-creates a corrective work order tied to the asset and PM history.
  3. 3A maintenance tech sees the full asset context (failure codes, MTBF, previous WOs) on the kiosk.
Failures get caught before they become downtime, with full plant-side context.
Field failure links back to the build that made it
Trigger A field technician logs a failure in Salesforce Field Service
  1. 1Salesforce Field Service fires the failure event with the unit serial.
  2. 2Ignite Lean links the failure to the originating build, including operator, lot, and as-built data.
  3. 3Engineering sees field failures by build feature for design iteration.
Field data closes the loop back to design and process, not just to maintenance.

Connect Salesforce Field Service today

This works now through our REST API, outbound webhooks, and Excel/CSV. Start with the API reference, or talk to us about a guided setup.

API ReferenceTalk to Us