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Communication + Alerting

PagerDuty + Ignite Lean

Available now

PagerDuty handles on-call escalations. Wire critical downtime + safety events straight in.

REST API Webhooks

How the Connection Works

PagerDuty
REST APIWebhooks
Ignite Lean
Into Ignite Lean
  • Acknowledgments + resolutions
Back to PagerDuty
  • Incident creation

How It Works

  1. 1Ignite Lean creates PagerDuty incidents on critical downtime + safety events.
  2. 2Acks and resolutions sync back into Ignite Lean.
  3. 3Escalation policies route to the on-call.

Recommended Workflows

How PagerDuty works best with Ignite Lean. These are recommended patterns: Ignite Lean fires the trigger, and how PagerDuty routes it (which work group, which device, which rule) is configured to your IT setup.

Downtime hits the channel in real time
Trigger A station goes down
  1. 1Ignite Lean fires the downtime event.
  2. 2The connector posts an adaptive card / message to the right PagerDuty channel.
  3. 3Maintenance, supervisor, and ops all see it at the same time.
No more chasing radios. Whole team sees it instantly.
Approval routes to a chat tap
Trigger A change request or build approval is created
  1. 1Ignite Lean posts an approval card to PagerDuty.
  2. 2The approver taps accept / reject right in the message.
  3. 3The decision posts back into Ignite Lean for audit.
Approvals close in minutes, not days.

Connect PagerDuty today

This works now through our REST API, outbound webhooks, and Excel/CSV. Start with the API reference, or talk to us about a guided setup.

API ReferenceTalk to Us